Refund policy

RETURNS & EXCHANGES

EXCHANGE

We offer free exchange of product you have purchased directly on our website within 30 days of receiving the item. As soon as we have received your item for exchange, we will send you the new item and we will cover the shipping charge for you. 

RETURN

You have the right to return any product you have purchased directly from our website with 30 days of receiving the item. The full order must be returned.

 

FULL DELIVERY & RETURN INFORMATION HERE

REFUND POLICY

You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the item(s) was received.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly note that you will be subject for the shipping expenses in returning this package to us. If you are an existing client of HOLMEN Copenhagen we will cover the charges for you.

HOLMEN Copenhagen does not take responsibility for any items lost during the return shipping.

Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.

The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.

We are always available on the chat to help you get an answer as quickly as possible.

 

RETURN YOUR ORDER VIA GLS/UPS/DHL

 

1. Submit a request so we can provide you a return label

2. Repack your products and stick the label to the outside of the package

3. Send the package back to us